SPYSHOP Help Center
Warranties and Returns are handled by FlexiSPY’s trusted third party-vendor, Minigadgets Inc.Warranties and Returns are handled by our trusted third party-vendor. There is a Limited Lifetime Warranty on every product excluding GPS Trackers effective from the date of purchase. GPS Trackers are Warrantied for 1 year from the date of purchase.Products will be repaired or replaced with an equal or superior item at the discretion of the vendor
1.1 Warranty ExceptionsThe warranty does not cover normal wear and tear. The warranty is voided when damage is caused by:Improper handlingNeglect or failure to follow directionsForces beyond the control of Minigadgets Inc. (e.g. flood, fire)Attempted repair or opening of the product by end-userBattery that is included with the productAny missing accessories or products must be reported within 48 hours of package delivery. Missing items reported later than 48 hours of original delivery will not be replaced. Holidays will be taken into consideration as deemed necessary
Before submitting a product for return, please contact technical support at 770-694-6923 for troubleshooting.Please read conditions below. If all conditions are not met, the return may be refused, and a minimum 20% restocking fee charge may apply.All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. Shipping and handling fees are nonrefundable.
2.1 Non-Returnable ItemsUsed productsSingle use productsCounter-surveillance detectorsSoftwareAny item requiring activationBefore submitting a product for return, please contact technical support at 770-694-6923 for troubleshooting.In the event that troubleshooting the product with technical support is not possible, please follow the return procedures outlined below. Please note that in some cases it may be necessary to remote into the your computer to solve an issue. If access is refused and no alternative can be found, then your product may be unable to get support.All returned merchandise must be in the original packaging, in "like new" condition with all components, manuals, and cables included. Products using accessories such as batteries and SD cards must be returned with the factory-sealed accessories. Products that are returned incomplete will be shipped back to you. Merchandise returned with missing items will be rejected. Return shipping charges are the sole responsibility of the customer.
2.2 Return Procedure
The first step to returning your product is to obtain a Return Authorization Number (RMA#) by emailing firstname.lastname@example.orgTo return a defective product, please follow the steps outlined below.Obtain a Return Authorization Number (RMA#) by emailing email@example.comPlease provide the following information when requesting a Return Authorization NumberOriginal order number (located in the confirmation email)name of product being returnedreason for returnyour namedaytime telephone numbere-mail addressVerify that all merchandise is in the original packaging with all components, manuals, cables, and accessories are included.For your protection, use a "traceable" shipping method such as UPS Ground or USPS Priority. We do not recommend sending a package Express or with any expedited service such as UPS Next Day Air. Returns are processed in the order they are received, and priority cannot be given to expedited packages.Please address the package to:Mini Gadgets Inc RETURNSRMA CN######562 Wylie Road, Suite 2Marietta, Georgia 30067Return the merchandise within 15 days of issuance of the RMA#. Print the Return Authorization Number clearly on the outside of the package on at least two sides. Packages without a Return Authorization Number WILL BE REFUSED.Returns will be processed in the order they are received. After receipt of the return, allow up to 10 business days for normal processing time. Holidays will affect the normal processing time so please allow for additional delays in these instances.Please note, any shipment received without the required documentation will be rejected. In the event we cannot contact you to verify the return, your package will be considered abandoned after a period of (60) days.
Shipping with SPYSHOP is fast and affordable, whether you're in the USA or based internationally. See shipping options table below.
When you place an order you select your preferred shipping method and each method has it's own expected delivery time.
Every order comes with it's own tracking code which you can use to see where your spy gadget is, and when it's expected to arrive. We will also email you automatic shipping updates so you can stay on top of where your gadget is.
See shipping estimates using the chart below